:root{--primary:#ffc107;--primary-hover:#d39e00;--secondary:#1f97a5;--secondary-hover:#197c88;--background:#fff;--text-main:#1a1a1a;--text-muted:#666;--surface:#f8f9fa;--border:#e5e7eb;--white:#fff;--shadow-sm:0 1px 2px 0 #0000000d;--shadow-md:0 4px 6px -1px #0000001a,0 2px 4px -2px #0000001a;--shadow-lg:0 10px 15px -3px #0000001a,0 4px 6px -4px #0000001a;--radius-md:.5rem;--radius-lg:1rem}
@font-face{font-family:palanquin;src:url(../assets/fonts/palanquin/palanquin-regular.ttf)}
*{box-sizing:border-box}
body{margin:0;font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;background:var(--background);color:var(--text-main)}
h1,h2,h3,.display,.hero-wordmark,.info-title,.form-title{font-family:Outfit,Inter,system-ui,sans-serif;font-weight:700}
/* Palanquin hanya dipakai di wordmark, yaitu tempat huruf dekoratif
   pantas muncul. Font ini hanya punya satu bobot, jadi font-weight
   sengaja 600 (bukan 700) supaya browser tidak membuat tebal palsu.
   Palanquin TIDAK lagi menjadi cadangan teks isi: kalau Google Fonts
   tidak bisa dimuat, situs jatuh ke system-ui yang masih enak dibaca.
   Aturan palanquin-nya ada DI BAWAH, bersama aturan wordmark yang
   lain, supaya tidak tertimpa oleh font-weight:700 milik .hero-wordmark. */
.site-header{background:rgba(0,0,0,.85);color:#fff}
.site-header .container{display:flex;align-items:center;gap:1rem;padding:.8rem 1rem}
.brand-logo{height:44px;width:auto}
.brand-name{font-weight:700;font-size:1.25rem;letter-spacing:.02em}
.brand-name small{display:block;font-weight:400;font-size:.8rem;color:var(--primary)}
.site-header .breadcrumb{color:#b8b8a4}
.site-header .breadcrumb .current{color:var(--primary)}
.topnav{background:#111;color:#fff;position:sticky;top:0;z-index:1000}
.topnav .container{display:flex;align-items:center;gap:1rem;padding:.7rem 1rem;flex-wrap:wrap}
.topnav .brand-logo{height:38px}
.topnav .brand-name{color:#fff;font-size:1.1rem}
.topnav .brand-name small{font-size:.7rem}
.topnav nav{margin-left:auto;display:flex;gap:.75rem;align-items:center}
.topnav nav a{color:#fff;text-decoration:none;padding:.6rem 1.1rem;border-radius:var(--radius-md);font-weight:600}
.topnav nav a:hover{color:var(--primary);background:rgba(255,193,7,.12)}
.topnav nav a.active{color:var(--primary);background:rgba(255,193,7,.14);font-weight:700}
.topnav nav a,.nav-drop-btn{color:#fff;text-decoration:none;padding:.6rem 1.1rem;border-radius:var(--radius-md);background:none;border:0;font:inherit;font-weight:600;cursor:pointer}
.nav-drop-btn:hover{color:var(--primary);background:rgba(255,193,7,.12)}
.nav-drop-btn.active{color:var(--primary);background:rgba(255,193,7,.14);font-weight:700}
.nav-drop{position:relative;display:flex}
.nav-drop-menu{display:none;position:absolute;top:100%;left:0;background:#111;border:1px solid #333;border-radius:var(--radius-md);min-width:12rem;padding:.25rem;z-index:50}
.nav-drop:hover .nav-drop-menu,.nav-drop:focus-within .nav-drop-menu{display:block}
.nav-drop-menu a{display:block;white-space:nowrap}
.hero{position:relative;overflow:hidden;text-align:center;color:#fff;height:560px;display:flex;align-items:center}
.hero-bg,.hero-slide{position:absolute;inset:0}
.hero-slide{background:center/cover no-repeat;opacity:0;transition:opacity 1s ease}
.hero-slide.active{opacity:1}
.hero::before{content:"";position:absolute;inset:0;background:rgba(0,0,0,.68);z-index:1}
.hero .container{position:relative;z-index:2;padding:3.5rem 1rem;width:100%}
.hero-logo{width:min(100%,280px);height:auto;margin:0 auto;filter:drop-shadow(0 2px 7px rgba(0,0,0,.5))}
.hero-wordmark{font-family:palanquin,system-ui,sans-serif;font-size:2.5rem;letter-spacing:.12em;font-weight:600;margin:.5rem 0 0}
.banner-img{width:100%;height:auto;border-radius:var(--radius-md);display:block}
.hero .philosophy{font-style:italic;color:#eee;max-width:40rem;margin:.8rem auto}
.hero .breadcrumb{color:#b8b8a4}
.hero .breadcrumb .current{color:var(--primary)}
.site-footer{background:#111;color:#b8b8a4;margin-top:2rem}
.site-footer .container{display:grid;grid-template-columns:1fr 1fr;gap:1.5rem;padding:2rem 1rem}
.site-footer strong{color:var(--primary)}
.site-footer p{margin:.4rem 0;font-size:.9rem}
.site-footer .copy{text-align:center;padding:.8rem;color:var(--primary);font-size:.85rem;border-top:1px solid #333}
.container{max-width:1200px;margin:0 auto;padding:0 1rem}
.glass{-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#fffffffc;border:1px solid #ffffff4d;border-radius:var(--radius-lg);box-shadow:var(--shadow-md)}
.page-header{padding:2rem 0 1rem}
.breadcrumb{color:var(--text-muted);font-size:.9rem;margin-top:.5rem}
.breadcrumb .current{color:var(--text-main);font-weight:600}
.pengaduan-grid{display:grid;grid-template-columns:1fr 1.2fr;gap:3rem;padding-bottom:3rem}
.info-card,.form-card{padding:2.5rem}
.info-title{font-size:2rem;margin:0 0 1rem}
.info-desc{color:var(--text-muted);margin:0 0 1.5rem;line-height:1.6}
.form-title{font-size:1.8rem;margin:0 0 .5rem}
.form-subtitle{color:var(--text-muted);margin:0 0 1.5rem;font-size:.95rem}
.feature-step{width:2.75rem;height:2.75rem;border-radius:50%;background:var(--primary);color:#000;display:inline-flex;align-items:center;justify-content:center;font-weight:700;margin-right:.75rem;flex:none}
.feature-item{display:flex;margin:1.25rem 0}
.feature-item h4{margin:0 0 .25rem;font-size:1.1rem}
.feature-item p{margin:0;color:var(--text-muted);font-size:.95rem;line-height:1.4}
.disclaimer-box{border-left:4px solid var(--primary);border-radius:0 var(--radius-md) var(--radius-md) 0;background:#ffc10714;padding:1.25rem;display:flex;gap:.75rem;margin-top:1.5rem}
.disclaimer-box p{margin:0;color:var(--text-muted);font-size:.9rem;line-height:1.4}
.rules-box{border-left:4px solid var(--primary);border-radius:0 var(--radius-md) var(--radius-md) 0;background:#ffc10714;padding:1.25rem;margin-top:1rem}
.rules-list{margin:.5rem 0 0;padding-left:1.2rem;color:var(--text-muted);font-size:.9rem;line-height:1.45}
.rules-list li{margin:.2rem 0}
.tautan-card{padding:1.5rem;margin-bottom:1.5rem}
.tautan-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem;margin-top:1rem}
.tautan-item{display:block;padding:1rem;border:1px solid var(--border);border-radius:var(--radius-md);text-decoration:none;background:var(--surface);transition:border-color .2s,background .2s}
.tautan-item:hover{border-color:var(--primary);background:#ffc10714}
.tautan-name{display:block;font-weight:700;font-size:.95rem;margin-bottom:.25rem}
.tautan-item:hover .tautan-name{color:var(--primary-hover)}
.tautan-url{display:block;font-size:.8rem;color:var(--text-muted);word-break:break-all}
@media(max-width:900px){.tautan-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:480px){.tautan-grid{grid-template-columns:1fr}}
.form-group{margin:1rem 0}
.form-group label{display:block;font-weight:600;margin-bottom:.35rem}
.input-wrapper input,.input-wrapper select,.textarea-wrapper textarea{width:100%;font-size:16px;padding:.85rem 1rem;border:1px solid #d1d5db;background-color:#f9fafb;border-radius:var(--radius-md);font-family:inherit;transition:border-color .2s,box-shadow .2s}
.input-wrapper input:focus,.input-wrapper select:focus,.textarea-wrapper textarea:focus{border-color:var(--primary);background-color:#fff;box-shadow:0 0 0 4px #ffc10726;outline:none}
.input-error{border-color:#ef4444!important;background-color:#fef2f2!important}
.textarea-wrapper textarea{min-height:120px;resize:none}
.input-wrapper{position:relative;display:flex;align-items:center}
.input-icon{position:absolute;left:.85rem;color:var(--text-muted);flex:none;pointer-events:none}
.input-wrapper input,.input-wrapper select{padding-left:1rem}
.input-wrapper:has(> .input-icon) input,.input-wrapper:has(> .input-icon) select{padding-left:2.75rem}
.input-wrapper:focus-within .input-icon{color:var(--primary-hover)}
.textarea-wrapper{position:relative}
.textarea-icon{position:absolute;left:.85rem;top:.9rem;color:var(--text-muted);pointer-events:none}
.textarea-wrapper textarea{padding-left:1rem}
.textarea-wrapper:has(> .textarea-icon) textarea{padding-left:2.75rem}
.textarea-wrapper:focus-within .textarea-icon{color:var(--primary-hover)}
.upload-dropzone:hover{border-color:var(--primary);background-color:#ffc10708}
.upload-icon{color:var(--text-muted)}
.upload-text{margin:.5rem 0;color:var(--text-main)}
.upload-text span{color:#7a5c00;font-weight:700}
.helper-text{color:#b00;font-size:.85rem}
.form-error{display:flex;align-items:flex-start;gap:.6rem;border:1px solid #f0c2c2;border-left:4px solid #d92d20;border-radius:var(--radius-md);background:#fdf3f2;padding:.85rem 1rem;margin-bottom:1rem}
.form-error[hidden]{display:none}
.form-error-icon{flex:none;color:#d92d20;margin-top:.1rem}
.form-error-msg{color:#912018;font-size:.9rem;font-weight:600;line-height:1.45}
.input-wrapper input[aria-invalid="true"],.input-wrapper select[aria-invalid="true"],.textarea-wrapper textarea[aria-invalid="true"]{border-color:#d92d20;box-shadow:0 0 0 4px #d92d2026;background-color:#fff}
.helper-hint{color:var(--text-muted)}
.btn{border:0;border-radius:var(--radius-md);padding:.75rem 1.5rem;font-family:inherit;font-size:1rem;font-weight:600;display:inline-flex;align-items:center;justify-content:center;gap:.5rem;cursor:pointer}
.btn-primary{background-color:var(--primary);color:#212121;width:100%}
.btn-primary:hover{background-color:var(--primary-hover)}
.btn[disabled]{opacity:.6;cursor:wait}
.char-counter{color:var(--text-muted);font-size:.85rem}
.upload-dropzone{border:2px dashed var(--border);border-radius:var(--radius-md);padding:1.5rem;text-align:center;cursor:pointer;color:var(--text-muted)}
/* Indeks file asli disembunyikan secara visual, bukan dengan display:none,
   supaya tetap bisa difokus dengan keyboard (Tab) dan tetap terbaca screen
   reader sebagai kolom upload. */
.visually-hidden{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}
.upload-dropzone:focus-visible{outline:3px solid var(--primary);outline-offset:2px}
/* Status "sedang ada berkas yang diseret ke atas area ini" */
.upload-dropzone.is-over{border-color:var(--primary);background:#ffc1071f;color:var(--text-main)}
.upload-dropzone.is-full{opacity:.65;cursor:not-allowed}
.upload-list{list-style:none;margin:.7rem 0 0;padding:0;display:grid;gap:.45rem}
.upload-list:empty{margin:0}
.upload-item{display:flex;align-items:center;gap:.6rem;padding:.5rem .6rem;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--surface)}
.upload-badge{flex:none;display:inline-flex;align-items:center;justify-content:center;min-width:2.5rem;height:1.5rem;padding:0 .35rem;border-radius:3px;background:#eef6f7;border:1px solid #bfe0e6;color:#12505a;font-size:.66rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase}
.upload-item-name{flex:1 1 auto;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.87rem}
.upload-item-size{flex:none;font-size:.78rem;color:var(--text-muted);font-variant-numeric:tabular-nums}
.upload-remove{flex:none;width:1.6rem;height:1.6rem;display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--border);border-radius:50%;background:#fff;color:var(--text-muted);font-size:1rem;line-height:1;cursor:pointer;padding:0}
.upload-remove:hover{border-color:#c0392b;color:#c0392b}
.upload-remove:focus-visible{outline:2px solid var(--primary);outline-offset:1px}
.upload-error{margin:.6rem 0 0;font-size:.85rem;line-height:1.5;color:#a03226}
/* Daftar lampiran. SATU komponen untuk Lacak (publik) dan panel admin,
   supaya keduanya benar-benar sama, bukan dua versi yang mirip.
   Lacak memakai nama saja; panel admin menambah tautan, Lihat, dan Unduh. */
.file-list{display:grid;gap:.45rem}
.file-row{display:flex;align-items:center;gap:.6rem;flex-wrap:wrap;padding:.55rem .7rem;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--surface)}
.file-badge{flex:none;display:inline-flex;align-items:center;justify-content:center;min-width:2.4rem;height:1.45rem;padding:0 .4rem;border-radius:3px;background:#eef6f7;border:1px solid #bfe0e6;color:#12505a;font-size:.64rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase}
.file-name{flex:1 1 12rem;min-width:0;overflow-wrap:anywhere;font-size:.88rem;line-height:1.5;color:var(--text-main)}
a.file-name{color:#7a5c00;font-weight:600;text-decoration:underline;text-underline-offset:2px}
a.file-name:hover{color:var(--primary-hover)}
.file-act{flex:none;display:inline-flex;align-items:center;justify-content:center;height:1.8rem;padding:0 .7rem;border:1px solid var(--border);border-radius:var(--radius-md);background:#fff;color:var(--text-muted);font-size:.78rem;font-weight:600;font-family:inherit;cursor:pointer;text-decoration:none}
.file-act:hover{border-color:var(--secondary);color:#12505a}
.file-act:focus-visible{outline:2px solid var(--primary);outline-offset:1px}
.file-act[disabled]{opacity:.6;cursor:wait}
.file-preview{flex:1 1 100%;margin-top:.15rem;padding-top:.6rem;border-top:1px dashed var(--border)}
.file-preview img{display:block;max-width:100%;max-height:26rem;height:auto;border:1px solid var(--border);border-radius:var(--radius-md);background:#fff}
.file-preview-cap{margin:.45rem 0 0;font-size:.78rem;color:var(--text-muted);overflow-wrap:anywhere}
.file-note{margin:.7rem 0 0;font-size:.82rem;line-height:1.55;color:var(--text-muted)}
.modal-overlay{position:fixed;inset:0;background:#0008;display:flex;align-items:center;justify-content:center;padding:1rem}
.modal{max-width:28rem;padding:2rem;text-align:center}
.modal-ok{width:3.25rem;height:3.25rem;border-radius:50%;background:var(--primary);color:#212121;display:inline-flex;align-items:center;justify-content:center;margin-bottom:.9rem}
.modal-sub{margin:.4rem 0 1.25rem;color:var(--text-muted);font-size:.92rem;line-height:1.5}
.ticket-box{position:relative;display:block;border:1px dashed var(--primary);background:#ffc1071f;border-radius:var(--radius-md);padding:1rem 1rem .9rem;margin-bottom:.9rem}
.ticket-label{display:block;font-size:.7rem;letter-spacing:.09em;text-transform:uppercase;color:var(--text-muted);font-weight:700;margin-bottom:.35rem}
.ticket-code{display:block;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:1.25rem;font-weight:700;letter-spacing:.03em;color:#1a1a1a;word-break:break-all;padding-right:2rem}
.ticket-copy{position:absolute;top:.6rem;right:.6rem;width:2rem;height:2rem;display:inline-flex;align-items:center;justify-content:center;background:#fff;border:1px solid var(--border);border-radius:var(--radius-md);color:var(--text-muted);cursor:pointer;transition:color .2s,background .2s,border-color .2s}
.ticket-copy:hover{color:#1a1a1a;border-color:var(--primary)}
.ticket-copy.is-copied{color:#0a7d33;border-color:#0a7d33;background:#eaf7ee}
.modal-note{margin:0 0 1.4rem;color:var(--text-muted);font-size:.85rem;line-height:1.5}
.modal-actions{display:flex;gap:.6rem;align-items:stretch}
.modal-actions .btn{flex:1;width:auto}
.btn-ghost{background:transparent;color:var(--text-muted);border:1px solid var(--border)}
.btn-ghost:hover{background:var(--surface);color:#1a1a1a}
/* --- Halaman Lacak Status --- */
.lacak-card{padding:1.5rem;margin-bottom:2rem}
.lacak-title{font-size:1.5rem;margin:0 0 .35rem}
.lacak-find{display:flex;align-items:center;gap:1.1rem;flex-wrap:wrap;margin-top:1.1rem}
.lacak-search{display:flex;gap:.6rem;align-items:stretch;flex:1 1 18rem;max-width:21rem}
.lacak-go{width:auto;flex:none;padding-left:1.75rem;padding-right:1.75rem}
.lacak-format{margin:0;font-size:.8rem;color:var(--text-muted)}
.lacak-format code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;background:var(--surface);border:1px solid var(--border);border-radius:.25rem;padding:.1rem .35rem;font-size:.95em}
.lacak-alur-wrap{margin-top:1.25rem;padding-top:1.1rem;border-top:1px solid var(--border)}
.lacak-alur-title{margin:0 0 .7rem;font-size:.7rem;letter-spacing:.09em;text-transform:uppercase;color:var(--text-muted);font-weight:700}
.lacak-alur{list-style:none;display:flex;flex-wrap:wrap;gap:.5rem;margin:0;padding:0}
.alur-item{display:flex;align-items:center;gap:.45rem;padding:.35rem .8rem .35rem .4rem;border-radius:999px;font-size:.85rem;font-weight:600}
.alur-num{display:inline-flex;align-items:center;justify-content:center;width:1.25rem;height:1.25rem;border-radius:50%;background:#fff;border:1.5px solid currentColor;font-size:.7rem;font-weight:700;flex:none}
.alur-item.s0{color:#8a6100;background:#fff7e0}
.alur-item.s1{color:#12626d;background:#e4f2f6}
.alur-item.s2{color:#9a4d17;background:#fdeee3}
.alur-item.s3{color:#0a7d33;background:#e6f6ec}
.lacak-state{margin-top:1.25rem;padding:1rem 1.15rem;border-radius:var(--radius-md);font-size:.9rem;line-height:1.5}
.lacak-state.info{background:#eef6f7;border:1px solid #bfe0e6;color:#146a75}
.lacak-state.err{background:#fdf3f2;border:1px solid #f0c2c2;border-left:4px solid #d92d20;color:#912018;font-weight:600}
.lacak-result{padding:1.5rem;margin-top:1.25rem}
.lacak-head{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;flex-wrap:wrap;padding-bottom:1.1rem;border-bottom:1px solid var(--border)}
.lacak-head-label{display:block;font-size:.7rem;letter-spacing:.09em;text-transform:uppercase;color:var(--text-muted);font-weight:700;margin-bottom:.3rem}
.lacak-ticket{display:block;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:1.3rem;font-weight:700;letter-spacing:.03em;word-break:break-all}
.status-badge{display:inline-flex;align-items:center;gap:.45rem;padding:.35rem .85rem;border-radius:999px;font-size:.82rem;font-weight:700;white-space:nowrap}
.status-badge::before{content:"";width:.5rem;height:.5rem;border-radius:50%;background:currentColor;flex:none}
.status-badge.s0{background:#fff7e0;color:#8a6100}
.status-badge.s1{background:#e4f2f6;color:#12626d}
.status-badge.s2{background:#fdeee3;color:#9a4d17}
.status-badge.s3{background:#e6f6ec;color:#0a7d33}
.stepper{list-style:none;display:flex;align-items:flex-start;margin:1.5rem 0 0;padding:0}
.step{flex:1 1 0;min-width:0;display:grid;grid-template-columns:1fr;justify-items:center;text-align:center}
.step-link{flex:0 0 2.5rem;height:2px;margin-top:1.05rem;background:var(--border);border-radius:2px}
.step-link.done{background:var(--primary)}
.step-dot{position:relative;z-index:1;grid-row:1;display:inline-flex;align-items:center;justify-content:center;width:2.1rem;height:2.1rem;border-radius:50%;background:#fff;border:2px solid var(--border);color:transparent;font-size:.95rem;font-weight:700;line-height:1}
.step.done .step-dot{background:var(--primary);border-color:var(--primary);color:#212121}
.step.current .step-dot{background:#212121;border-color:#212121;color:var(--primary)}
.step-body{grid-row:2;display:block;margin-top:.5rem}
.step-label{display:block;font-size:.85rem;font-weight:600}
.step:not(.done) .step-label{color:var(--text-muted);font-weight:500}
.step-time{display:block;font-size:.72rem;color:var(--text-muted);margin-top:.15rem;min-height:1rem}
.meta-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:1.1rem;margin:1.6rem 0 0;padding:1.15rem 1.25rem;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md)}
.meta-grid dt{font-size:.7rem;letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);font-weight:700;margin-bottom:.25rem}
.meta-grid dd{margin:0;font-size:.95rem;font-weight:600;overflow-wrap:anywhere}
.block{margin-top:1.6rem}
.block h3{font-size:1rem;margin:0 0 .55rem}
.block-body{margin:0;padding:1rem 1.15rem;background:var(--surface);border:1px solid var(--border);border-left:4px solid var(--primary);border-radius:0 var(--radius-md) var(--radius-md) 0;font-size:.95rem;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere}
.block-body.is-empty{border-left-color:var(--border);color:var(--text-muted)}
@media(max-width:700px){
  .stepper{display:block}
  .step{grid-template-columns:2.4rem 1fr;justify-items:start;text-align:left;padding:.3rem 0}
  .step-dot{grid-row:1 / span 2}
  .step-body{grid-row:1 / span 2;margin-top:.15rem}
  .step-link{width:2px;height:1.05rem;margin:.15rem 0 .15rem 1.05rem}
  .meta-grid{grid-template-columns:1fr}
  .lacak-find{flex-direction:column;align-items:stretch}
  .lacak-search{max-width:none}
  .lacak-search{flex-direction:column}
  .lacak-go{width:100%}
}
@media(max-width:900px){.pengaduan-grid{grid-template-columns:1fr!important;gap:1.5rem!important}.info-card,.form-card{padding:1.5rem}}
/* --- Halaman konten statis: profil, regulasi --- */
.doc-card{padding:1.5rem;margin-bottom:1.5rem}
.dasar-card{margin-top:1.1rem;padding:1rem 1.15rem;background:var(--surface);border:1px solid var(--border);border-left:4px solid var(--primary);border-radius:0 var(--radius-md) var(--radius-md) 0}
.dasar-label{margin:0 0 .3rem;font-size:.7rem;letter-spacing:.07em;text-transform:uppercase;color:var(--text-muted);font-weight:700}
.dasar-card p:last-child{margin:0;font-size:.92rem;line-height:1.6;color:var(--text-main)}
.vm-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:1rem;margin-top:1.1rem}
.vm-item{padding:1.1rem 1.2rem;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--surface)}
.vm-label{margin:0 0 .45rem;font-size:.7rem;letter-spacing:.09em;text-transform:uppercase;font-weight:700;color:#8a6100}
.vm-item:nth-child(2) .vm-label{color:#12626d}
.vm-text{margin:0;font-size:.95rem;line-height:1.65}
.org-figure{margin:1.1rem 0 0}
.org-figure img{display:block;width:100%;height:auto;border:1px solid var(--border);border-radius:var(--radius-md);background:#fff}
.org-figure figcaption{margin-top:.6rem;font-size:.8rem;line-height:1.55;color:var(--text-muted)}
.tf-list{margin-top:1.1rem;display:grid;gap:.85rem}
.tf-item{padding:1rem 1.15rem;border:1px solid var(--border);border-left:4px solid var(--secondary);border-radius:0 var(--radius-md) var(--radius-md) 0;background:#fff}
.tf-name{margin:0 0 .35rem;font-weight:700;font-size:.97rem}
.tf-item p:last-child{margin:0;font-size:.9rem;line-height:1.6;color:var(--text-muted)}
.doc-list{list-style:none;margin:1.1rem 0 0;padding:0;display:grid;gap:.7rem}
.doc-item{padding:.95rem 1.1rem;border:1px solid var(--border);border-radius:var(--radius-md);background:#fff}
.doc-name{margin:0;font-weight:600;font-size:.95rem;line-height:1.45}
.doc-note-inline{margin:.4rem 0 0;font-size:.85rem;line-height:1.55;color:var(--text-muted)}
.doc-link{display:inline-flex;align-items:center;gap:.3rem;margin-top:.55rem;font-size:.85rem;font-weight:600;color:#12626d;text-decoration:none;border-bottom:1px solid transparent}
.doc-link:hover{color:var(--primary-hover);border-bottom-color:var(--primary)}
.doc-ext{font-size:.95rem;line-height:1}
.doc-note{margin-top:1.1rem;padding:.9rem 1.1rem;background:#eef6f7;border:1px solid #bfe0e6;border-radius:var(--radius-md)}
.doc-note p{margin:0;font-size:.88rem;line-height:1.6;color:#12505a}
.doc-note strong{color:#0e3d45}
@media(max-width:820px){
  .vm-grid{grid-template-columns:1fr}
}
/* --- Halaman Kelola Pengaduan (admin) --- */
.admin-card{padding:1.5rem;margin-bottom:1.5rem}
.admin-detail{padding:1.5rem;margin-bottom:3rem}
.admin-head{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;flex-wrap:wrap;margin-bottom:1.25rem}
.admin-title{font-size:1.5rem;margin:0 0 .3rem}
.admin-actions{display:flex;gap:.5rem;flex-wrap:wrap}
.btn-quiet{background:var(--surface);color:var(--text-main);border:1px solid var(--border);padding:.55rem 1.1rem}
.btn-quiet:hover{background:#fff;border-color:var(--primary)}
.stat-row{display:grid;grid-template-columns:repeat(4,1fr);gap:.75rem;margin-bottom:1.1rem}
.stat-tile{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--surface);padding:.85rem 1rem}
.stat-num{display:block;font-family:Outfit,Inter,sans-serif;font-size:1.6rem;font-weight:700;line-height:1.1}
.stat-label{display:block;font-size:.7rem;letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);font-weight:700;margin-top:.3rem}
.stat-tile.is-alert{border-color:#f0d79a;background:#fff7e0}
.stat-tile.is-alert .stat-num{color:#8a6100}
.stat-tile.is-proses{border-color:#bfe0e6;background:#e4f2f6}
.stat-tile.is-proses .stat-num{color:#12626d}
.stat-tile.is-done{border-color:#b9e2c8;background:#e6f6ec}
.stat-tile.is-done .stat-num{color:#0a7d33}
/* Kotak select yang tertutup bisa digaya sendiri. Daftar yang TERBUKA
   digambar oleh sistem operasi dan tidak bisa diubah dengan CSS, jadi
   panahnya dibuat sebagai gambar kecil di dalam kotak. */
.input-wrapper select{appearance:none;-webkit-appearance:none;padding-right:2.75rem;cursor:pointer;background-size:1.05rem 1.05rem;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23555' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 1rem center}
.input-wrapper select:hover{background-color:#fff}
.input-wrapper select:focus{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23b98900' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E")}
.admin-alert{display:flex;align-items:flex-start;gap:.6rem;padding:.85rem 1.1rem;border-radius:var(--radius-md);font-size:.9rem;font-weight:600;line-height:1.45;margin-bottom:1.1rem}
.admin-alert::before{content:"";width:.55rem;height:.55rem;border-radius:50%;background:currentColor;flex:none;margin-top:.4rem}
.admin-alert.warn{background:#fff7e0;border:1px solid #f0d79a;color:#8a6100}
.admin-alert.ok{background:#e6f6ec;border:1px solid #b9e2c8;color:#0a7d33}
.admin-alert.err{background:#fdf3f2;border:1px solid #f0c2c2;border-left:4px solid #d92d20;color:#912018}
.admin-alert[hidden]{display:none}
.admin-toolbar{display:flex;gap:.6rem;margin-bottom:1rem;flex-wrap:wrap;align-items:center}
.admin-toolbar .input-wrapper{flex:1 1 11rem;min-width:0}
.admin-toolbar .admin-search{flex:2 1 15rem}
.admin-toolbar .admin-actions{display:flex;gap:.5rem;flex:none;padding-left:.35rem;border-left:1px solid var(--border)}
.btn-ico{width:1.05rem;height:1.05rem;flex:none}
/* --- Dropdown milik situs (NgadonSelect) --- */
select.nselect-src{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0;opacity:0;pointer-events:none}
.nselect{position:relative;flex:1;min-width:0;display:block}
.nselect-btn{width:100%;font:inherit;font-size:16px;padding:.85rem 1rem;border:1px solid #d1d5db;background-color:#f9fafb;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:space-between;gap:.75rem;cursor:pointer;text-align:left;color:var(--text-main);transition:border-color .2s,box-shadow .2s,background .2s}
.nselect-btn:hover{background-color:#fff}
.nselect-btn:focus-visible{outline:none;border-color:var(--primary);background-color:#fff;box-shadow:0 0 0 4px #ffc10726}
.nselect-btn[aria-expanded="true"]{border-color:var(--primary);background-color:#fff;box-shadow:0 0 0 4px #ffc10726}
.nselect-btn.is-placeholder .nselect-value{color:var(--text-muted)}
.nselect-chev{width:1.05rem;height:1.05rem;flex:none;color:#555;transition:transform .2s ease}
.nselect-btn[aria-expanded="true"] .nselect-chev{transform:rotate(180deg);color:#b98900}
.nselect-scrim{position:fixed;inset:0;background:transparent;z-index:1029}
.nselect-menu{position:fixed;z-index:1030;background:#fff;border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:0 12px 28px -10px #00000045;padding:.3rem;max-height:17rem;overflow-y:auto}
.nselect-opt{display:block;width:100%;text-align:left;background:none;border:0;padding:.6rem .8rem;border-radius:.35rem;font:inherit;font-size:.92rem;line-height:1.35;color:var(--text-main);cursor:pointer}
.nselect-opt:hover,.nselect-opt.is-active{background:#fff7e0}
.nselect-opt:focus-visible{outline:2px solid var(--primary);outline-offset:-2px}
.nselect-opt[aria-selected="true"]{background:#fff7e0;font-weight:700;color:#8a6100}
.nselect-opt[aria-selected="true"]::after{content:"\2713";float:right;margin-left:.75rem;font-weight:700}
@media(max-width:700px){
  .nselect-scrim{background:#00000059}
  .nselect-menu{left:0;right:0;top:auto;bottom:0;max-height:72vh;border-radius:1rem 1rem 0 0;border-bottom:0;box-shadow:0 -10px 40px #00000045;padding:.5rem .5rem calc(1rem + env(safe-area-inset-bottom,0px))}
  .nselect-opt{padding:1rem .9rem;font-size:1rem;border-radius:.5rem}
  .nselect-opt[aria-selected="true"]::after{font-size:1.05rem}
}
.admin-table-wrap{overflow-x:auto;border:1px solid var(--border);border-radius:var(--radius-md)}
/* Di layar sempit, tabel SELURUHNYA digeser mendatar, bukan dipipihkan.
   Tanpa min-width, kolom "Topik & Jenis" tergencet dan chip jenis
   pecah jadi 4 baris, sementara email jadi "te**@" lalu "gmail.com". */
table.admin-table{width:100%;min-width:56rem;border-collapse:collapse;font-size:.9rem}
table.admin-table th{background:var(--surface);text-align:left;font-size:.7rem;letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);font-weight:700;padding:.7rem .85rem;border-bottom:1px solid var(--border);white-space:nowrap}
table.admin-table td{padding:.8rem .85rem;border-bottom:1px solid var(--border);vertical-align:top}
table.admin-table tbody tr:last-child td{border-bottom:0}
table.admin-table tbody tr:nth-child(even){background:#fcfcfd}
table.admin-table tbody tr:hover{background:#fff8e1}
table.admin-table tbody tr.is-selected{background:#fff7e0}
table.admin-table tbody tr{cursor:pointer}
.td-ticket{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-weight:600;white-space:nowrap}
.td-sub{display:block;font-size:.78rem;color:var(--text-muted);margin-top:.2rem;white-space:nowrap}
.chip-jenis{display:inline-block;margin-top:.35rem;padding:.15rem .55rem;border-radius:999px;background:#e4f2f6;border:1px solid #bfe0e6;color:#12626d;font-size:.72rem;font-weight:600;white-space:nowrap}
.chip-jenis.is-kosong{background:var(--surface);border-color:var(--border);color:var(--text-muted)}
.btn-mini{padding:.35rem .85rem;font-size:.82rem;border:1px solid var(--border);background:#fff}
.btn-mini:hover{border-color:var(--primary);background:#fff8e1}
.admin-empty{text-align:center;padding:2.5rem 1rem;color:var(--text-muted)}
.admin-empty strong{display:block;font-size:1rem;color:var(--text-main);margin-bottom:.35rem}
.hist-list{list-style:none;margin:0;padding:0 0 0 1.15rem;position:relative}
.hist-list::before{content:"";position:absolute;left:.34rem;top:.55rem;bottom:.55rem;width:2px;background:var(--border)}
.hist-list li{position:relative;padding:.35rem 0;font-size:.88rem}
.hist-list li::before{content:"";position:absolute;left:-1.1rem;top:.74rem;width:.6rem;height:.6rem;border-radius:50%;background:var(--primary);border:2px solid #fff;box-shadow:0 0 0 1px var(--border)}
.hist-status{font-weight:700}
.hist-meta{color:var(--text-muted);font-size:.82rem;margin-left:.45rem}
.hist-resp{display:block;color:var(--text-main);margin-top:.15rem}
.adm-save{width:auto}
.lock-panel{margin-top:.5rem;border:1px solid #b9e2c8;background:#f4fbf6;border-radius:var(--radius-md);padding:1.1rem 1.25rem}
.lock-title{font-family:Outfit,Inter,sans-serif;font-weight:700;font-size:1.05rem;color:#0a7d33;margin-bottom:.4rem;display:flex;align-items:center;gap:.45rem}
.lock-title::before{content:"";width:1.05rem;height:1.05rem;flex:none;border:2px solid #0a7d33;border-radius:50%;background:#fff}
.lock-panel p{color:var(--text-muted);font-size:.9rem;line-height:1.55;margin:0 0 1rem}
.lock-panel .block-body{border-left-color:#0a7d33;background:#fff}
.dialog-icon{width:3.25rem;height:3.25rem;border-radius:50%;background:var(--primary);color:#212121;display:flex;align-items:center;justify-content:center;margin:0 auto .9rem}
.dialog-icon::before{content:"?";font-size:1.55rem;font-weight:700;line-height:1}
.dialog-icon.is-danger{background:#fdeee3;color:#9a4d17}
.dialog-icon.is-danger::before{content:"!"}
.modal.is-danger{border-top:4px solid var(--primary)}
.dialog-text{margin:0 0 1.4rem;color:var(--text-muted);font-size:.92rem;line-height:1.6;white-space:pre-line;text-align:left}
.admin-detail .admin-title{margin-bottom:1.25rem}
@media(max-width:760px){
  .stat-row{grid-template-columns:repeat(2,1fr)}
  .admin-toolbar{flex-direction:column;align-items:stretch}
  .admin-toolbar .input-wrapper,.admin-toolbar .admin-search{flex:1 1 auto}
  .admin-toolbar .admin-actions{padding-left:0;border-left:0;border-top:1px solid var(--border);padding-top:.7rem;margin-top:.2rem}
  .admin-toolbar .admin-actions .btn-quiet{flex:1}
  .admin-head{flex-direction:column;align-items:stretch}
  .admin-actions .btn-quiet{flex:1}
}
@media print{nav,.site-header,.no-print{display:none}}
/* Baseline: solid footer-grey bar stacked above the hero (no overlap) */
.topnav nav a.active{border-radius:999px}
#formulir,#panduan{scroll-margin-top:5rem}
.nav-search{display:flex;align-items:center;gap:.4rem;margin-left:.5rem}
.nav-search input{font:inherit;font-size:.9rem;padding:.5rem .8rem;border-radius:999px;border:1px solid rgba(255,255,255,.6);background:rgba(255,255,255,.15);color:#fff;min-width:11rem;transition:border-color .2s,background .3s ease,color .3s ease}
.nav-search input::placeholder{color:rgba(255,255,255,.85)}
.nav-search input:focus{outline:none;border-color:var(--primary);background:rgba(255,255,255,.25)}
.nav-search-hint{font-size:.8rem;color:#fff;min-width:6.5rem}
.nav-search-hint:empty{min-width:0}
.nav-search:has(> .nav-search-hint:empty){gap:0}
.logo-slot{width:240px;height:120px;border:2px dashed rgba(255,255,255,.9);border-radius:.5rem;display:flex;flex-direction:column;align-items:center;justify-content:center;margin:0 auto;color:#fff;background:rgba(255,255,255,.08);letter-spacing:.08em;font-weight:700}
.logo-slot small{font-weight:400;font-size:.75rem;letter-spacing:.02em;color:#eee;margin-top:.25rem}
.site-footer .container{grid-template-columns:1.2fr 1.2fr .8fr}
.footer-links{list-style:none;padding:0;margin:.4rem 0}
.footer-links li{margin:.35rem 0}
.footer-links a{color:var(--primary);text-decoration:none;font-size:.9rem;font-weight:600}
.footer-links a:hover{color:#fff;text-decoration:underline}
@media(max-width:700px){
/* Bilah atas di HP: tautan nav dibagi rata melintasi lebar layar,
   seperti teks rata-kiri-kanan di Word. Tiap tautan jadi satu kolom
   sama lebar dan teksnya di tengah, jadi tombol "Layanan" benar-benar
   ada di tengah layar. Kotak cari memakai lebar penuh. */
.site-footer .container{grid-template-columns:1fr}
.topnav .brand-logo{height:30px}
.topnav nav{order:3;width:100%;margin-left:0;justify-content:space-between;gap:.25rem}
.topnav nav a,.nav-drop{flex:1 1 0;min-width:0}
/* Lima tautan harus muat dalam satu baris di HP. Lebar teks terukur:
   "Panduan" butuh 61px pada .9rem, sedangkan tiap kolom hanya dapat
   72px di layar 390px. Jadi huruf dikecilkan dan padding dikecilkan,
   sampai lima tautan muat juga di layar 360px. */
.topnav nav a,.nav-drop-btn{width:100%;text-align:center;padding:.5rem .15rem;font-size:.8rem;white-space:nowrap}
.nav-drop-menu{left:50%;transform:translateX(-50%);min-width:11rem}
.nav-search{order:4;margin-left:0;width:100%;flex:0 0 100%}
.nav-search input{flex:1;min-width:0}
.hero{height:380px}
}
/* Layar sangat sempit (320px): perkecil lagi agar lima tautan tetap muat. */
@media(max-width:360px){
.topnav nav a,.nav-drop-btn{font-size:.75rem;padding:.45rem .1rem}
}